The last thing that will improve your computing experience is to thump your computer out of frustration. In this case the owner thumped the keyboard which in turn caused the spinning hard drive inside to head crash on the platters. Despite the damage we managed to get the data the customer wanted.
In a small number of cases the fault in your hard drive may be attributed to the drive's motherboard or printed circuit board (PCB). The solder joints on the current USB 3.0 socket are quite fragile to say the least. We always recommend unplugging the cable before transporting your hard drive as this minimizes the chance for damage as a result of undue pressure being placed on the fragile socket.